AI tools and client data

Is Rovo safe for client data?

Short answer: Whether Rovo is safe for client data turns on which plan your staff are on, which account they signed in with, and what you have told them they may put in it — not on the product itself. On Standard and Premium, Atlassian may use contributed, de-identified metadata to train its models; on Enterprise, Atlassian may use contributed, de-identified metadata to train its models unless somebody turns that off. Every fact on this page is Atlassian's own, quoted from its own pages and dated, and where we did not find a statement this page says so rather than filling the gap. Obsidian Ridge's free 30-day AI security assessment shows which AI tools your staff actually use.

By Kfir Yair, CISSP. Published . Updated .

See which AI tools your staff use

Plan by plan, in Atlassian’s own words

Atlassian's search, chat and agents work with information from its apps and connected work systems.

What you are askingStandard and PremiumEnterprise
Trains the vendor's models by defaultYes, for contributed metadata that Atlassian de-identifies and aggregates. The metadata contribution control depends on the organization's highest plan.“Atlassian may use metadata to fine-tune open-source models that operate strictly within Atlassian's infrastructure…” source, read Yes, for contributed metadata that Atlassian de-identifies and aggregates. The metadata contribution control depends on the organization's highest plan.“Atlassian may use metadata to fine-tune open-source models that operate strictly within Atlassian's infrastructure…” source, read
How to turn training offNot found in the pages we read.Enterprise organizations can turn metadata contribution off; Standard and Premium cannot. Review in-app data contribution separately.“Enterprise to Free, Standard, or Premium, you’ll lose the ability to control metadata contribution” source, read
How long data is keptAtlassian's external model providers do not store submitted data or responses. This statement does not give a retention period for Atlassian itself.“none of our LLM providers store the data you submit or the responses you receive.” source, read Atlassian's external model providers do not store submitted data or responses. This statement does not give a retention period for Atlassian itself.“none of our LLM providers store the data you submit or the responses you receive.” source, read
What an admin can see or controlAn organization admin can deactivate AI features. Rovo Search and Studio remain available when AI is deactivated.“If you’re not ready for AI, organization admins can deactivate it.” source, read An organization admin can deactivate AI features. Rovo Search and Studio remain available when AI is deactivated.“If you’re not ready for AI, organization admins can deactivate it.” source, read
Single sign-onNot found in the pages we read.Not found in the pages we read.
Business Associate AgreementNot found in the pages we read.Not found in the pages we read.
Where the data is processedNot found in the pages we read.Not found in the pages we read.

An empty cell is not a reassurance and not a criticism. "Not found in the pages we read." means the Atlassian pages listed under Sources, read on the dates shown, do not answer it — so there is nothing for us to repeat, and something for you to ask Atlassian before client information goes near it.

What this means for

The duty does not change because the tool is new. What changes is where the client information ends up.

  • Law firms. A client confidence pasted into a personal account has left the firm’s control. Our law firm page sets out the duties we build evidence for; the decision here is whether a personal account may touch a client matter at all.
  • Dental and medical practices. We didn't find a BAA statement in the pages listed below; ask Atlassian before any patient data goes in. See dental practices.
  • CPA and accounting firms. Your written information security plan has to describe the tools people actually use, not the ones you approved. See accounting firms.
  • Financial advisers. Client account data in a personal assistant is the exposure; see financial advisers.
  • Software teams. A coding assistant reads the repository and can run commands, so the question is what it can reach, not what it was asked. See what AI agents on work laptops can reach.

How to tell which version your staff use

The plan is the whole answer, and you cannot tell from the outside. Three ways to find out, in order of how much they prove.

  1. 1. Ask

    Quick, free, and incomplete. People forget the tool they installed once and the account they signed in with.

  2. 2. Look at the billing and the admin console

    This finds what the business pays for. It does not find a personal account, which is the one that matters here.

  3. 3. Look on the computers

    A tool somebody installed themselves never appears in an IT list. Obsidian Ridge’s free 30-day AI security assessment takes a quiet inventory for 30 days and shows what each tool could reach, then a CISSP goes through it with you. See the assessment, or read a sample set of findings.

Settings to check today

From Atlassian’s own documentation. Each one is a change somebody can make this afternoon.

  • Enterprise organizations can turn metadata contribution off; Standard and Premium cannot. Review in-app data contribution separately.“Enterprise to Free, Standard, or Premium, you’ll lose the ability to control metadata contribution” source, read
  • An organization admin can deactivate AI features. Rovo Search and Studio remain available when AI is deactivated.“If you’re not ready for AI, organization admins can deactivate it.” source, read

Worth knowing

  • Atlassian includes patterns from Rovo Chat prompts and responses among the metadata it describes.“prompts and responses in Rovo Chat” source, read

Questions we get asked

Is Rovo safe for client data?

Whether Rovo is safe for client data turns on which plan your staff are on, which account they signed in with, and what you have told them they may put in it — not on the product itself.

On Standard and Premium, Atlassian may use contributed, de-identified metadata to train its models; on Enterprise, Atlassian may use contributed, de-identified metadata to train its models unless somebody turns that off.

Every fact on this page is Atlassian's own, quoted from its own pages and dated, and where we did not find a statement this page says so rather than filling the gap.

Does Atlassian train its models on what we put into Rovo?

On Standard and Premium, Atlassian may use contributed, de-identified metadata to train its models; on Enterprise, Atlassian may use contributed, de-identified metadata to train its models unless somebody turns that off.

On Standard and Premium, Enterprise: Yes, for contributed metadata that Atlassian de-identifies and aggregates. The metadata contribution control depends on the organization's highest plan.

Atlassian's own words: "Atlassian may use metadata to fine-tune open-source models that operate strictly within Atlassian's infrastructure…" (read 2026-11-05).

How long does Atlassian keep what we put into Rovo?

On Standard and Premium, Enterprise: Atlassian's external model providers do not store submitted data or responses. This statement does not give a retention period for Atlassian itself.

Atlassian's own words: "none of our LLM providers store the data you submit or the responses you receive." (read 2026-11-05).

Can an administrator read what we put into Rovo?

On Standard and Premium, Enterprise: An organization admin can deactivate AI features. Rovo Search and Studio remain available when AI is deactivated. Atlassian's own words: "If you’re not ready for AI, organization admins can deactivate it." (read 2026-11-05).

Will Atlassian sign a Business Associate Agreement for Rovo?

We didn't find a BAA statement in the pages listed below; ask Atlassian before any patient data goes in.

How do we find out which version of Rovo our staff are using?

Atlassian sells this to practices rather than to individuals, so there is no personal account to find.

What decides the answers above is which plan your practice is on and what your own administrator has switched on, both of which are in your subscription and your admin console rather than on anybody's laptop.

Obsidian Ridge's free 30-day AI security assessment covers the tools nobody approved, which is the other half of the picture.

Sources

Atlassian’s own pages, with the date each was read. Nothing on this page comes from anywhere else.

All 47 tools, side by side, or run the AI tool risk checker over the ones you know about.

Other tools people ask about

Same question, different answers. The ones in the same category are the ones staff swap between.